Experienced Operational Resource

7 years of experience in customer services with emphasis on customer satisfaction and client relationships. I am a proactive person and believe in delivering on results and also provide my inputs where required to make the processes more effective and efficient. I have transitioned and handled processes for Fortune 500 clients independently across various roles in different organisations. I have been associated with account management teams so as to create a healthy relationship with the client and have provided support to our clients on short notices, in hurricanes and calamities, wherein we could pitch in and provide information to the customers regarding their services.

I started my career as a Technical support associate and worked across various roles growing to senior process manager handling 200 associates. I have successfully transitioned and delivered on 3 pilot projects in 2 years, technical support, live chat and trouble calls audit, for Fortune 500 Clients.

My key Clients across various roles included:
1) Dell
2) IBM
3) Google India
4) Bell Canada
5) Comcast
6) Cox Communications

I have been able to scale up teams and adhere to changes in KPI's on a a very short notice and believe in team work, honesty and sincerity.

Work Terms

US Timings, Payment terms can be discussed as per requirements.

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