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03/2013–06/2017 - Customer service representative, Content Editor, Sport Journalist Media Print Macedonia (Makedonski Sport, Sport-media), Skopje (Macedonia)

CUSTOMER SERVICE REPRESENTATIVE - Resolve customer complaints via phone, email, mail, or social media - Use telephones to reach out to customers and verify account information - Greet customers warmly and ascertain problem or reason for calling. Cancel or upgrade accounts - Assist with placement of orders, refunds, or exchanges. Advise on company information - Take payment information and other pertinent information such as addresses and phone numbers - Place or cancel orders

CONTENT EDITOR - Responsible for gathering, creating, editing and publishing content for social networks - Worked collaboratively with external clients and in-house sales, marketing, design, and production teams - Trafficked and oversaw all editorial content and advertising up to and including final approval and publication - Managed day-to-day operations of a website Responsibilities included assigning, editing, writing features and departments, overseeing a staff of editors and writers - Created a successful print and online custom content division, producing revenue-generating - Wrote feature stories, headlines, and decks for sports magazines, supplements, websites and digital newsletters

JOURNALIST FOR SPORT - Covering National and club Football, Handball and Basketball events - Live commentary for more than 300+ matches - Analyzing and debating about state of national sports federations on web portal sportmedia.mk and sport.com.mk