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  • Cisco
  • cnm
  • Customer Service
  • Customer Support
  • Data Entry
  • ERP
  • International
  • Logistics
  • Management
  • Marketing
  • Mobile
  • Sales
  • Software Design
  • Time Management


  • B2B, Customer support, Data entry,

    $8/hr Starting at $30 Ongoing

    Dedicated Resource

    More than 8 years Advanced working experienced in E-Commerce, B2B/B2C/ Logistics & Distribution, Enterprise resource planning, Management & Operation system, Shipping & Transportation, Business Communication...

    CiscocnmCustomer ServiceCustomer SupportData Entry


I am dedicated promise worker, Honest with a package of Proper Time Management, Multitasking experience and i love to achieve my Achievements.

More than 8 years of extensive working experience in E-commerce, Export Department, Administration, Management, Operation, Corporate Marketing & Sales, logistics & distribution, Business Communication & Relation Establishment, Customer Support, ERP, In domestic and international territory.

Work Terms

1. Empire USA Tech INC (Since June 2012 to Present)
Bangladesh office: Nazimuddin Road, Dhaka
Manager B2B (International)

• Department Management & Maintain Customer Database by every Continent.
• Communicate, Improvement of customer’s satisfaction, Such as, Microsoft Corporation, Government organizations and top Level business around the world, Complete ordering process.
• Verify shipping address, Stock availability; label printing, shipping to customer’s Via UPS, DHL, FedEx, USPS.
• Communicate with bank management, Paper works on behalf of Companies.
• Payment method, for instance: Wire transfer, Western Union, C.O.D, Money gram, etc.
• Responsible for cash management. Ensure increasing Business Profit Margin in a satisfactory level.
• IP phone, VPN, Cisco, email, Skype, Gtalk, etc.
• ERP (The Magento, The Everest), via remote Desktop to USA Office Server.

2. Megabyte Trade (Pvt.) Ltd (January 2012 to May 2012)
(Australia – Bangladesh) joint venture organization
Sukrabad ,Dhanmondi, Dhaka- 1205
Operation Manager

• Management of call center representative team, monitoring their activities to achieve target and goals.
• Ensure proper training, Motivation, Efficiency evaluation & action.
• Control overall performance and analysis of existing lists and programs.
• Analyzing financial reports.

3. Empire Global Tech Corporation. (March 2008 to December 2011)
Bangladesh office: Nazimuddin Road, Dhaka
A.V.S Supervisor (Retail), Customer Care Manager
• Communicate with international customers to get orders, billing and shipping information.
• Address verification and charge their cards by the support of,
• Ensure the teamwork and decision-making regarding prompt solutions.

• LivePerson, Comm100 live chat, etc