Passionate, can multi task, trust worthy and with integrity in working as Customer Service Representative.
Technical Support Representative
Receiving cold call transfers from colleagues, we respond to customers tech problems with kindle devices by walking customer through step by step basic troubleshooting or set up process. We are also responsible for diagnosing hardware and software issues, checking warranty of devices, processing replacement and going above and beyond to ensure we answer any related questions and resolving issues with possitive attitude.
Answering high volume of phone work concerning customer's complaint for missold insurance. We create cases for new complaints, provide helpful information, updates and discuss decision of each cases. We also sent emails to escalate cases by allocating it to the next department specially for customers who wanted to challenge our decision. We also do outbound calls to Financial Ombudsman if necessary.
I can work 40 hours per week, others are negotiable.