It’s not easy to find a competent specialist. We know first hand how challenging it can be to hire an employee who is not only an excellent professional, but is also someone who speaks several languages, is tactful with clients, and willing to constantly learn and improve.
We have created a corporate system in which an employee has no choice, but to meet all these requirements:
At the first stage, we carefully select candidates and put them through extensive testing (including psychological testing).
Our team members regularly receive trainings (using our rich Knowledge Base) and assessments (professional skills, logic, responsiveness).
Master-classes from our senior engineers and corporate internal trainings help us develop our own human resources.
Over the years we’ve built a well-developed and strong infrastructure that ensures continuity and quality of the services offered.
Remsys realizes that always being available is essential to our customers’ businesses and their processes. That is why we make sure our engineers are available 24 hours a day, 7 days a week. Our staffing and office schedules are planned to make sure we are fully staffed and ready to handle any issue that comes our way.
Communication among team members as well as between Remsys and our customers is imperative. Therefor we are committed to an unparalleled standard of transparency. Our crew holds recurrent shift meetings, to make sure any issues that span multiple shifts are passed off to the right people, and long-running issues such as backup restorations and device migrations don't fall through the cracks. Additionally, we hold regularly scheduled company-wide meetings to ensure that our team has the opportunity to address current issues and provide direct feedback to management, including suggestions for improvement.