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Skills

  • Academic Editing
  • Academic Research
  • Academic Writing
  • Articulate Storyline 360
  • Customer Service
  • Educational Writing
  • Journal Writing
  • Scientific Research
  • Training Material Writing

Services

  • Customer support

    $10/hr Starting at $25 Ongoing

    Dedicated Resource

    A proffessional customer service provider with experience of 4 years,  who can also manage social media accounts, virtual assistancy work and translating academic, legal and mechanical related issues...

    Academic EditingAcademic ResearchAcademic WritingArticulate Storyline 360Customer Service

About

​Professional Customer Support Specialist & Social Media Manager

Hi, I'm a dedicated and results-driven Freelancer specializing in Customer Support and Social Media Management. With hands-on experience in managing digital platforms and delivering top-tier customer service, I help businesses maintain a strong brand reputation and build lasting relationships with their clients.

My expertise includes:
• Customer Support (Email management, Live Chat, and Ticket resolution)
• Social Media Management (Content scheduling, community engagement, and monitoring)
• Virtual Assistant & Administrative Tasks (Data entry, scheduling, and documentation)

I am highly organized, detail-oriented, and possess strong communication skills that enable me to handle client inquiries efficiently and professionally. I adapt quickly to new tools and software platforms to ensure seamless operations.

My core values are reliability, timely communication, and continuous improvement. When I am not working, I love keeping up with international sports analytics and exploring new digital productivity tools. I am fully committed to bringing value to your projects and ensuring your clients receive the best experience possible. Let's collaborate to elevate your business!

Work Terms

• Hours of Operation: I am flexible and available to work up to 30-40 hours per week. I can easily adjust to different time zones (including EST/PST and GMT) depending on the project requirements.

• Communication Style: I prefer using Guru's workroom for primary communication, messages, and milestones. For project updates, I am comfortable with business tools like Slack or email as preferred by the client. I guarantee quick response times during my working hours.

• Payment Terms: I prefer working through Guru's SafePay system, utilizing either hourly tracking or fixed-price milestones for clearly defined project tasks.

• Turnaround & Quality: I am committed to delivering high-quality results within agreed deadlines. Open feedback is always welcome to ensure the project meets your exact standards.