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Skills

  • Administrative Assistant
  • Communication Skills
  • Customer Service
  • Data Entry
  • Data Management
  • English Language
  • Management
  • Records Management
  • Zendesk

Services

  • Customer Support / Virtual Assistant

    $8/hr Starting at $75 Ongoing

    Dedicated Resource

    Customer support via chat, email, and phone.  Ticket management and escalation handling (Zendesk / Genesys).  Virtual assistant and administrative support. Data entry and customer record management Workflow...

    Administrative AssistantCommunication SkillsCustomer ServiceData EntryData Management

About

Trilingual Customer Support Specialist | Virtual Assistant

Businesses often lose customers when support requests pile up, response times slow down, and administrative tasks become difficult to manage.

I help businesses deliver fast, professional, and reliable customer support across phone, chat, and email while keeping customer records, support tickets, and administrative processes organized and efficient.

With 3 years of customer service experience, I have managed 50+ customer interactions daily through Zendesk and Genesys Cloud, maintained a 95% customer satisfaction rate (CSAT), and improved response times by 30% through efficient ticket prioritization and workflow management.

My experience includes customer support, administrative operations, data management, and workflow coordination. I ensure 100% data integrity, maintain accurate customer records, and collaborate across teams to deliver timely resolutions and efficient business operations.

WHAT I BRING TO THE TABLE:

✔ Resolve high-volume customer inquiries quickly and accurately, ensuring fast response times without sacrificing service quality.

✔ Improve support operations through efficient ticket management, prioritization, escalation handling, and workflow optimization.

✔ Increase customer satisfaction by delivering clear, empathetic, and solution-focused support that builds trust and loyalty.

✔ Keep administrative processes organized and efficient through accurate data management, task coordination, and attention to detail.

✔ Strengthen customer engagement and communication by providing professional, responsive, and customer-centered interactions.

✔ Drive projects forward through effective planning, task prioritization, workflow organization, and stakeholder coordination.

✔ Support business decisions with strong problem-solving, operational analysis, and data-driven thinking.

✔ Deliver reliable customer and administrative support that enhances operational efficiency and creates positive customer experiences.

TOOLS & PLATFORMS

• Zendesk, Gorgias, and Genesys (Customer Support & Ticketing Systems)
• Shopify (E-commerce Customer Support & Order Management)
• Trello (Task & Workflow Management)
• Slack & Microsoft Teams (Team Communication & Collaboration)
• Microsoft 365 (Word, Excel, PowerPoint)
• Google Workspace (Docs, Sheets, Drive)
• Zoom (Virtual Meetings & Communication)

I am committed to helping businesses improve customer satisfaction and operational efficiency through reliable and high-quality support.

Work Terms

I’m available for both part-time and full-time opportunities and can adapt to different time zones and business needs.

I value clear, professional communication and typically respond within a few hours during business days.

I’m open to both hourly and fixed-price projects, with all payments processed securely through Guru SafePay.

Reasonable adjustments to workflows, scripts, and processes are included. If project requirements expand beyond the original scope, we can discuss updated terms together.