Virtual Assistant
Hi, I’m Rumana. I have over six years of experience working as a Project Manager and Virtual Assistant, with a strong background in chat management, customer service, and client communication.
I’ve worked across several e-commerce platforms including Shopify, Amazon, Walmart, and eBay, where I managed product listings, billing, and worldwide order tracking. My role involved ensuring accurate billing, tracking global shipments, and maintaining smooth coordination between clients, suppliers, and customers.
I’m skilled in using Google Sheets and other productivity tools to organize data, track project progress, and improve workflow efficiency and billing. I take pride in being detail-oriented, reliable, and proactive, always aiming to deliver high-quality results on time.
I’m passionate about learning new tools, taking on challenges, and contributing to the success of every project and team I work with.
Work Terms
I value clear communication, reliability, and professionalism in every project I take on. Here’s how I usually work with clients:
My Expertise
Billing & Invoicing Management
Worldwide Order Tracking
E-commerce Store Management (Shopify, Amazon, Walmart, eBay)
Chat Support & Customer Service
Data Entry & Google Sheets Management
Project Coordination & Virtual Assistance
Work Terms
Availability: Monday to Saturday (flexible with time zones)
Communication: Email, Chat, Skype, Slack, or Zoom — whichever suits the client best
Payment Terms: Hourly or fixed-price (based on project scope); transparent billing and prompt invoicing
Delivery: High-quality work with on-time delivery
Confidentiality: 100% client data protection and professional integrity
My Work Approach:
I believe in building long-term relationships with clients through clear communication, honesty, and consistency. I take ownership of my work, maintain strong attention to detail, and always aim to exceed expectations.
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