I value the services I have to offer and promise to be an asset to your company.
I'm a business professional well versed in many administrative areas. I have been fortunate to do a lot of on the job learning, which has given me great hands on learning experience in different areas (marketing, advertising, design, editing, HTML) and has allowed me to master my craft!
I have extensive customer service experience (10+ years) - and over 3 years of working from home.
I also have an excellent typing speed of 91 WPM and am able to transcribe legal dictation if needed.
I worked in an at home based environment, answering phone calls about billing related questions, and assisted customers with any other needs they had: IE: Changing their cell phone packages, adding new products to their accounts, sales, advertising. I also coached new agents that were coming onto the program, and assisted them with taking their calls for the first time.
Some previous jobs I have done working from home included the following daily tasks:
Extensive customer service (calling customers, answer inquiries via telephone, chat and email), basic HTML (wordpress) and Photoshop work, video making/editing and uploading to youtube (Camtasia Studios), extensive data entry and work with a CRM (ZOHO), Extensive Data Entry work on Excel, Live chat experience, marketing, social media management (Hootsuite) and internet research.
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College Courses Completed:
General Office Admin: Financial Concepts for Office Admin., Human Relations, Excel & PowerPoint Concepts, Keyboarding (Exempt), Document Processing, Communications, Admin. Professionalism, Internet & Webpage Development, Information Management, and Microtranscription.
Legal Courses Completed:
Advanced Word Applications, Legal Office Procedures, Litigation, Real Estate Law, Corporate Law, Family Law, Wills & Estates Law and Specialized Legal Office Software
Work Terms
My hours of operation are 8am EST to 6pm EST but if a project warrants more time during different hours, I am willing to make accommodations.