Responsible, hard-working, I enjoy doing quality work

Experience:

White Hat Gaming, Mosta Malta (October 2019 – Actually)

Team Leader LatAm Team - Coaching and developing team members, supervising staff
Management, planification and daily coordination of the team, reporting to managers: KPI´s, SLA´s.
Customer support representative for the latin American market. Supporting via chats and emails, queries regarding igaming issues, bonus, KYC, IT issues.

Sykes Enterprises Eastern Europe – Cluj Napoca – Romania
(December 2016 -September 2019)

Customer service and technical support for Samsung Spain Account, bringing support via chat and email. Technical issues regarding mobile phones and Gear devices.

Liberty Insurance Company – Buenos Aires -Argentina
(June 2012 – November 2016)

Account executive, supporting direct customers and Insurance Producers, Brokers.
Customer service agent, opening and follow up of claims, Administrative in collections and credits.

Next Latin America S.L - Buenos Aires, Argentina
(May 2010 - May 2012 )

Function: Customer service agent in Telmex Account, internet and mobile telephones users.
Validation for new customers.

Zurich Insurances Company - Barcelona, Spain
(May 2004- April 2010)

Function: Customer service agent, opening and follow up of claims ,sinister in home and car insurance.
Travel Agent assistance, bringing support to European market.

Hobbies:

Tennis, Movies, Music, Eurovision Song Contest, travel

Work Terms

Available 08:00 AM to 22 PM, Monday to Sunday