Software Test Engineer (QA)
My full name is Muhammad Shoaib Khan, and I am a QA engineer. I have been providing technical software support and Quality assurance services to different companies for several years.
My key responsibilities include assisting customers requesting support with our software and services and providing them feasible solutions, communicating troubleshooting steps to clients in a timely and professional manner. Creating knowledge based articles, documenting solutions to frequently asked questions and problems to assist the clients promptly. Managing multiple cases in queue, inbound and outbound communications, carrying out research into problems in multiple databases and forums to find issues and solutions.
I have IT Proficiency in the following areas :
1- Manual Testing
2- Functional Testing
3- Usability Testing
4- Automation Testing
5- Smoke, Sanity and Regression Testing
6- MongoDB, MySQL
7- Robo3T, Studio3T
8- Datadog, Skooner - Kubernetes
9- Python, JavaScript
10- Postman, Pycharm, Eclipse
11- Documentation
In extent to QA & Testing, I'm also able to manage overall release process for a particular build or on boarding new service in production.
What I used in release process:
1- Github (code merge, creating services manifests, creating PRs, versioning)
2- GoCD, Jenkins (CICD)
3- Skooner - Kubernetes Dashboard (Monitoring services health)
4- Datadog (monitoring)
Work Terms
Flexible at work.