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Skills

  • Cover Letter Writing
  • Curriculum Vitae Writing
  • Engineering
  • Installation Design
  • Job Description Writing
  • LinkedIn Profile
  • Management
  • Microsoft Outlook
  • Office Assistant
  • Personal Statement
  • Quicken
  • Remoting
  • Resume Writing
  • Technical Support

Services

  • Remote troubleshooting

    $15/hr Starting at $25 Ongoing

    Dedicated Resource

    Hello, I am a Service Desk Engineer with hands-on experience in Windows installation, Outlook configuration, Office 365 troubleshooting, ticket management, and remote support. I have worked on handling...

    Cover Letter WritingCurriculum Vitae WritingEngineeringInstallation DesignJob Description Writing

About

Remote IT Support Specialist | Service Desk Engineer | Windows & O365 Expert

I am a dedicated Service Desk Engineer with hands-on experience in remote IT support and end-user troubleshooting. I specialize in Windows 8/10/11 installation and configuration, Office 365 & Outlook setup, printer configuration, software installation, and ticket management. In my previous role, I handled IT service requests, monitored and resolved tickets, coordinated with technical teams, managed escalations, and ensured proper documentation before ticket closure. I have experience working with ticketing tools like Remedy and Footprints and providing remote support via TeamViewer. I am detail-oriented, responsive, and committed to delivering fast and reliable technical solutions. I am available for hourly and long-term IT support projects.

Work Terms

I have worked closely with cross-functional IT teams including service desk engineers, network engineers, system administrators, and vendors to ensure smooth resolution of technical issues. In my role as a Service Desk Engineer, I coordinated with engineers for ticket assignments, followed up on escalations, and maintained communication between users and technical teams. I ensured proper documentation, status updates, and user acknowledgment before closing tickets. I am comfortable working both independently and as part of a team, maintaining clear communication and meeting service-level agreements (SLAs).