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Skills

  • Email Services
  • Email Support
  • Engineering
  • Inbound Marketing
  • Management
  • Networking
  • Sales
  • Team Management
  • Technical Support
  • Troubleshooting
  • Visual Basic

Services

  • Technical Support, Email support,

    $16/hr Starting at $100 Ongoing

    Dedicated Resource

    4 years of Experience as a Technical Support Engineer/ basic networking knowledge/ troubleshooting/ L2 troubleshooting/ C-Sat/ 9 months of Experience as a Technical Inside Sales Executive/ Team handling/...

    Email ServicesEmail SupportEngineeringInbound MarketingManagement

About

Technical support engineer, Email support, Chat Support

PROFESSIONAL EXPERIENCE
Organization: Arvato Bertelsmann (Gurugram)
Designation: Inside Sales Executive
June 2018 – March 2019
Roles and responsibilities:
? End to End Leads Management.
? Upsell and Cross sell of products/Services.
? Ensuring Monthly/Quarterly targets and renewals on time.
? Ensuring the customers are using all modules and their users are trained.
? Cold Calling, Follow-ups and C-sat calls.
Organization: CIT Solutions Pvt Ltd (Gurugram)
Designation: Team Lead (Technical Support)
Jan 2018 – May 2018
Roles and responsibilities:
? Inspired each and every team member to perform and produce their best.
? Determined the duties and responsibilities of individuals in a team.
? Analyzed the individual performance of each team member and motivated them to perform even better.
? Analyzed the assigned projects and distributed tasks to the members as per their area of expertise.
? Reported any problem or fault in the project to the project manager or supervisor.
? Held monthly task completion contests to encourage staff.
Organization: CIT Solutions Pvt Ltd (Gurugram)
Designation: Senior Technical Support Engineer
May 2016 – Dec 2017
Roles and responsibilities:
? Troubleshooting: Responsible for basic troubleshooting related to internet.
? Field support: Responsible for coordination with field engineer and providing technical support to them and based on customer’s request.
? Monitoring : Responsible for monitoring of alarms generated in Unify (Inventum Product) for data incidents, Alerts, service requests landing on service desk via Call and Mail so that entire requests will be assign to concern team.
Organization: Tata Business Support Services (Noida)
Designation: L2 Support Engineer
July 2014 – April 2016
Roles and responsibilities:
? Troubleshooting: Responsible for basic troubleshooting for all the data circuits by monitoring alarms through NMS and Unify, Network diagnosis via Traceroute, Ping, Monitoring Tools etc.

Work Terms

Hours of Operation - 30 hrs/week
Payment Terms - 50/50
Preferred Communication - English