Learning and Development Specialist with strong Salesforce CRM background, Total work experience 14+ Years in IT & Service Industry.
Learning & Development Specialist with 5+ years of experience designing scalable learning ecosystems and 14+ years in IT/CRM solutions.
Proven ability to blend instructional design with Salesforce technical expertise, enabling workforce transformation and digital adoption.
Skilled in building hybrid learning journeys, driving engagement and productivity, and mentoring diverse audiences in Salesforce CRM, AI, and cloud technologies.
CORE COMPETENCIES:
Learning & Development:
Technical Training Design & Delivery | Learning Strategy & Architecture | Instructional Design | Talent Development |Analytics & Metrics | Change Management | Stakeholder Consulting & Leadership Coaching | Post-Training Support & User Adoption
Salesforce/Tech Enablement:
Salesforce CRM Enablement (Admin, Development, Cloud Solutions) | AI & Cloud Solutions (Service Cloud, Sales Cloud, Data Cloud etc) | Technical Training | Agile & DevOps | Digital Transformation
CERTIFICATIONS:
Salesforce.com Certified AI Associate, Certification Number: 5640118.
Salesforce.com Certified Administrator, Certification Number: 1773752.
Salesforce.com Certified Advanced Administrator, Certification Number: 2033885.
Salesforce.com Certified Service Cloud Consultant, Certification Number: 21697333.
Salesforce.com Certified Platform App Builder, Certification Number: 4525488.
Salesforce.com Certified Platform Developer 1, Certification Number: 20779697.
Work Terms
Preferred IST 9 am - 6 pm, but flexible with EMEA, APAC and other time zones.
Payment Mode: PayPal, Account/Wired Transfers.
Preferred Communication mode: Call/WhatsApp.