QA Lead | CRM | Project Manager | NestJS | MERN Stack
■ QA Activities
1. QA lead/Manager(UI test, responsibility test, load test, performance testing, security test, AdHoc testing, regression testing, integration testing, Black box, white box, sanity testing etc).
2. Automation and Manual testing
3. Automation tools : JMeter, Zebra tester, Selenium
3. Project Management tools : Jira, Redmine, Trello, Kanbanflow, Jmeter, UiPath, Popular Beetle etc)
4. Scrum Meeting setup, Project documentation, team management consulting etc.
■ Project Manager Activities
Led multiple projects across various industries, including retail, insurance, and tracking systems. In my role, I have consistently delivered projects on time and within budget by leveraging a strategic approach to planning and execution. My experience in managing cross-functional teams and stakeholders has equipped me with the skills to navigate complex challenges and ensure project alignment with business goals. In the retail sector, I enhanced customer experience through the integration of innovative technology solutions. In insurance, I streamlined processes to improve data accuracy and efficiency. My expertise in tracking projects includes implementing robust systems for real-time monitoring and reporting. I am adept at using agile methodologies to drive continuous improvement and deliver high-quality outcomes.
■ Development Activities:
With a strong foundation in full-stack development, I possess expertise in the following areas:
1. NestJS: Developed scalable and efficient server-side applications.
2. MERN Stack: Built dynamic web applications using MongoDB, Express, React, and Node.js.
3. Database Management: Proficient in MongoDB, PostgreSQL, and MySQL, with experience in optimizing database performance.
4. Version Control: Experienced in using GitHub for collaborative code management and version control.
5. Project Management: Skilled in Jira for agile project tracking and management, ensuring timely and successful project delivery.
■ CRM Activities
In my role as a CRM professional, I have developed expertise in the following areas:
1. Client Relations: Cultivated and maintained strong relationships to enhance customer satisfaction and loyalty.
2. Collaboration with Offshore Developers: Successfully coordinated with global teams to ensure project alignment and efficient delivery.
3. Stakeholder Engagement: Effectively communicated with stakeholders to drive consensus and support for CRM initiatives.
4. Project Management: Oversaw CRM projects from conception to completion, achieving business objectives on time and within scope.
5. Strategic Communication: Utilized strategic communication skills to facilitate collaboration and resolve conflicts.
My approach fosters teamwork and drives success in CRM initiatives through effective relationship management and communication.
Work Terms
I am flexible with work hours and prefer multiples languages in communication.
English: Fluent
Japanese: Fluent
Nepali: Native
Hindi: Business
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