Virtual Assistant
Are your workflows held together by informal knowledge and habit rather than documented systems? Do tasks slip through because there's no clear process — only people remembering what to do?
I fix that.
I'm a Technical Operations professional with an MSc in Computer Science and hands-on experience coordinating complex workflows for UK-based clients. I specialise in identifying process gaps, building structured systems, and making sure things run consistently — without constant supervision or chasing.
What I actually do:
• Spot what's broken before it becomes a problem — I caught 15+ work orders closed without mandatory compliance documentation and escalated it before it became a legal liability
• Build systems that remove dependency on individual memory — I created a complete contractor directory from scratch by mining historical records, eliminating the team's need to ask around every time
• Build dashboards that give management real visibility — contractor workloads, costs, deadlines, all in one place in Monday
• Document processes so your team can execute consistently without you — SOPs, checklists, workflow guides
• Manage your data properly — Excel PivotTables, VLOOKUP/XLOOKUP, SUMIFS, validation, and reporting
I work fully remote, communicate proactively, and don't wait to be chased. If a timeline is at risk or a blocker emerges, you hear from me first.
MSc Computer Science — University of Staffordshire, UK. BSc Computer Engineering — AIUB, Bangladesh. I bring academic rigour and practical operational experience together.
If you need someone who takes ownership, builds things that last, and treats your business like it matters — let's talk.
Work Terms
Availability: Flexible
Compensation: Negotiable