E-commerce Customer Support Expert | Zendesk & Shopify.

Responding to tickets is what I do on daily basis, I don't just respond and close tickets, I ensure the customer is satisfied by using a good tone, product knowledge and solution, thereby maintaining the company SLA.
In my previous role as an E-commerce Customer Support Specialist, I handled multichannel customer inquiries via phone and email, consistently meeting 100% of daily service level target and maintaining a professional approach. I assisted customers during purchase processes and upsold additional product, contributing to incremental revenue growth. Logged complaints and tracked them in Zendesk, ensuring structured follow up that improved accountability and customer satisfaction. Also streamlined internal data entry workflows, improving accuracy and helping managers identify recurring trends on customer feedback.
As an E-commerce Customer Support Specialist. I'm driven by a customer-first mindset, always prioritizing satisfaction through clear, honest, and empathetic communication. I combine speed, product knowledge, and strong problem-solving skills to resolve issues efficiently while taking full ownership of every situation. Adaptability, cultural sensitivity, and a deep respect for data privacy round out the values that define a truly exceptional support specialist.
Not too long ago, I purchased a video game online, only to receive it in a damaged condition. Disappointed, I contacted the company expecting a lengthy and frustrating process. Instead, I was pleasantly surprised. The support agent I spoke with was incredibly kind, professional, and wasted no time in arranging a replacement for me. The experience was so seamless and the care they showed was so genuine that it completely won me over. From that moment on, I became a loyal and returning customer, all because of one outstanding customer service interaction.
In my free time, I enjoy surfing the internet, travelling to new places, playing football, reading, and continuously learning new skills that help me grow both personally and professionally.

Work Terms

As a Customer Support Specialist utilizing Zendesk as my primary CRM, all customer inquiries received via email, live chat, social media, or phone are systematically converted into support tickets, which are promptly reviewed, categorized, and prioritized based on urgency and complexity. Each customer's identity and account details are thoroughly verified prior to investigating the issue and delivering a precise, timely resolution. Tickets requiring further attention are escalated to the appropriate department with all relevant notes and documentation attached, ensuring a seamless handover experience for the customer. Upon resolution, all tickets are followed up on, properly documented, and formally closed to maintain accurate records. Throughout the entire process, Zendesk's reporting and analytics tools are leveraged to monitor performance metrics and uphold a consistently high standard of customer support.
In terms of engagement, my service rate is $5.00 per hour, with payment processed exclusively via bank transfer. I am available Monday through Friday, from 9:00 AM to 5:00 PM, and can be reached through email or WhatsApp for all project-related communication and inquiries. I look forward to delivering reliable, professional, and results-driven customer support for your business.

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