A full-time available freelancer who works for customer delight.
PMP, ITIL, CSM Certified IT Professional with 16 years of experience in Software Development and Support services.
- Successfully managed end-to-end IT solutions, executed software deliveries from requirements phase to implementation
- Successfully delivered multiple projects and production support delivery as a Senior Project Manager
- Excellent in project estimation, planning, scheduling, execution, monitoring & control, scope and change controlling, performance tracking, Risk Management (Risk analysis and Mitigation plan), change management, project releases, knowledge management and evaluation of dependencies and constraints
- Experienced in Incident Management, Problem Management, Change Management, Release and Deployment, Configuration Management, IT Service Continuity Management – Disaster Recovery, Business Continuity and Service Level Management
- SLA tracking and performance evaluation for development and supports streams and daily/weekly reporting on SLA performance
- Review progress of projects and support activities within the business area on daily/weekly basis, review risks, issues and mitigation plan, performance against commitment (SLA)
- Addressed delivery challenges, escalation and limit to them
- Implemented governance framework based on Processes, SLA, KPI in project delivery
- Implemented PMI, ITIL and Agile processes in development and support projects
- Excellent in project management methodologies, planning, scheduling methods, and tools
- Expert in leading enterprise software solution projects
- Excellent in managing, mentoring, and coaching team members
- Experience in Reporting to various stakeholders through WSR, Timesheets etc.
- Facilitated & ensured open communication channels b/w client & onsite/offshore teams
- Facilitated support from other departments like HR, SYSADMIN etc. to support project teams
- Worked on different domains like Finance, Banking, Government and Education domains specializing in Project Governance
Hours of Operation :- Flexible
Payment Terms :- Negotiable/Flexible
Communication Channel :- Email, Chat, Call