PAYMENTS & REFUNDS
17.2. One-off payments can be made by online bank transfer (ensuring you use the invoice number as a reference), or a one-off Direct Debit payment using our GoCardless direct debit management system.
17.3. When you agree to become our Client, we will send you a copy of these Terms and a link to our Direct Debit system. We will not commence your project until the Direct Debit mandate has been completed online AND we have received email confirmation of your acceptance of our Terms.
17.4. Our invoices are issued only by e-mail and to the e-mail address you specify upon signing up with us. It is your responsibility to ensure invoices are settled within our payment terms to enable us to continue service delivery.
17.5. Payments are due at the date they are invoiced and shall be made no later than fourteen (14) days from the invoice date and / or in accordance with the Direct Debit payment schedule agreed when you become our Client.
17.6. We reserve the right to increase our monthly service fees by a sum which reflects reasonable increases in the costs we incur to deliver services to our Clients, in line with changes to the UK Retail Price index. We shall not increase costs any more than once in any twelve (12) month period, nor at all in the first year of your agreement with us. In any event, the increase in monthly service fees shall not exceed six percent (6%). If we do this we will notify our Clients by e-mail and contact you to update your Direct Debit mandate with us where appropriate.
17.7. For some projects where a Project initiation fee is involved, we will agree with you the payment terms