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Skills

  • Creative
  • Data Management
  • Email Services
  • Management
  • Mobile Development
  • Planning
  • Research
  • Training
  • Analytics
  • App Development
  • Billing
  • BPO
  • Bug Fixes
  • Data Entry
  • English Language

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Services

  • Customer Rockstar

    $8/hr Starting at $25 Ongoing

    Dedicated Resource

    I've been a customer support specialist using different channels like phone, chat, email and social media for 5 years. I'm very fluent in communicating in English both in person and in writing. Some of...

    BillingCreativeEmail ServicesEnglish LanguageFacebook Advertising

  • Quality Analyst

    $8/hr Starting at $25 Ongoing

    Dedicated Resource

    I'm an expert in quality auditing (emails, chats, and social media responses). I'm proficient in using Excel and Google Sheets. I know how to do analysis, create processes and procedures, and conduct...

    AnalyticsCreativeEmail ServicesGoogleGoogle Sheets

  • Team Manager

    $8/hr Starting at $25 Ongoing

    Dedicated Resource

    I have experience in handling people. As a team manager, you are responsible for the well-being of your subordinates. You have to constantly make sure that they are motivated and performing. I know how...

    BPOCreativeData ManagementFramework DesignInterpreting

  • Application Beta Tester and Moderator

    $8/hr Starting at $25 Ongoing

    Dedicated Resource

    I've done a couple of mobile application testing (downloading the app, using it for a specified time, and reporting feedback and bugs encountered), and had a job as a moderator for new members on a dating...

    App DevelopmentBug FixesMobile DevelopmentMobile TestingReport Writing

  • Data Entry and Typing

    $8/hr Starting at $25 Ongoing

    Dedicated Resource

    I'm a fast typist and good in research. My minimum words per minute is 55 with 100% accuracy. I also have job experience in doing data entry.

    Data EntryData ManagementMicrosoft WordResearchTyping

About

Customer Support Champion (Email, Chat, Phone, Social Media)

I have lots of skills to offer. I have years of expertise in Customer Support catering to calls, chats, emails, and Social Media. I've handled different accounts from stock transfer company to telecommunications to mobile apps. I have background in legal transfers, company acquisitions and reorganizations, upselling, retention, technical troubleshooting, and mobile application testing.

I also have experience in training and process improvement. I was a Quality Analyst for a year doing quality audits, training, process improvement, and data analysis. I'm very familiar in using Microsoft Office, Google Docs, Slack, Hang-outs, Salesforce, LivePerson, LMS, Lithium Social Web, and Google Sites.

I was also a Team Manager before I decided to shift to home-based work. I handled people, conducted meetings/huddles, created team and individual scorecards, facilitated business reviews, managed staffing and scheduling, and provided rewards and recognition.

I'm very passionate with what I do, and I always aim to exceed what is expected from me.

Work Terms

I like working long hours and I'm open to shifting schedules.

You can send my payment via Paypal or Coins.ph.

To get to know me more, you can contact me via Skype: rhodz1105.