Zendesk Solutions Architect: Building AI-powered systems that streamline global operations and empower business growth.

I don't just implement tools, I design the infrastructure for seamless customer experiences and operational excellence.

As an Official Zendesk Partner and Solutions Architect with over 5 years of expertise, I have led more than 50 successful projects for global brands and startups. My mission is to turn Zendesk into a high-performance engine that works for you, ensuring your technology aligns perfectly with your strategic goals.

Throughout my career, I have helped companies like Just Eat, Clawee, and FinUpp achieve measurable results, including a 40% increase in customer satisfaction (CSAT) and a 70% reduction in manual ticket handling through advanced automation. I specialize in transforming "messy" processes into clean, automated, and scalable workflows that eliminate human error and reduce response times.

What sets my approach apart: I developed the "Zendesk Blind Spot Scanner," a unique methodology that identifies system gaps and optimization opportunities within minutes. Whether I am building a system from scratch or performing a deep-dive audit of an existing one, my focus is always on creating a single source of truth for your data and a frictionless experience for your agents.

My expertise includes:
Strategic System Architecture: Designing the full Zendesk suite including Support, Guide, Explore, and Talk.
Advanced AI and Automation: Implementing intelligent triggers and AI chatbots for 24/7 support.
Complex Integrations: Connecting Zendesk with platforms like Monday, Jira, Shopify, and custom APIs.
Data-Driven Insights: Building custom Explore dashboards to move from "dark" operations to data-based management.

Beyond the technical side, I am a firm believer in precision and balance. When I am not architecting systems, I apply the same level of detail to my hobbies, which include the art of perfumery and crafting keto-friendly recipes. I believe that whether you are creating a fragrance or a business system, the right structure is the key to a perfect result.

Let's work together to build a system that empowers your team and delights your customers.

Work Terms

Hours of Operation:
I am available Monday through Friday during standard business hours. I work remotely and am experienced in collaborating with global teams across various time zones to ensure project continuity.

Payment Terms:
For one-time implementations or upgrades, I prefer milestone-based payments tied to specific project phases. For ongoing support and "Zendesk as a Service" models, I offer monthly retainers or hourly rates. All payments are processed securely through the platform.

Communication Style:
Clear and consistent communication is my priority. I am available for scheduled strategy sessions via Zoom or Google Meet. For day to day updates and project management, I prefer using Slack, email, or your internal project management tools to keep all stakeholders aligned.