Our platform is designed to deliver a successful freelancing experience. However, in case of disagreements between Employers and Freelancers, we offer Arbitration services.
Arbitration is only applicable to cases where there are funds in SafePay. Once you request Arbitration, our team reviews the Agreement, any job expectations set, communication between the two parties, and the work delivered.
During Arbitration, both parties have the option to provide additional evidence or comments in the WorkRoom for the arbitrators to consider. Once a ruling is reached, the funds in SafePay are distributed accordingly and you will receive an email with a link to view the details of the arbitrators’ findings.