We are seeking a professional freelance Customer Support Specialist to assist with managing customer inquiries and providing timely assistance via email and chat. This is a remote contract engagement for an independent professional with strong communication skills and a customer-focused mindset.
Scope of Work
•Respond to customer inquiries in a professional manner
•Resolve basic support issues efficiently
•Document customer interactions accurately
•Escalate complex matters when necessary
•Maintain service quality standards
Qualifications
•Prior customer service or support experience preferred
•Excellent written communication skills
•Strong problem-solving abilities
•Ability to manage multiple inquiries simultaneously
•Reliable internet connection and professional remote workspace
Contract Terms
•Independent contractor engagement
•Estimated 20–35 hours per week
•Flexible scheduling
•Hourly rate
•Potential for ongoing collaboration
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