We're seeking a results-driven Remote Help Desk Specialist to resolve technical issues, answer questions, and provide exceptional customer service via phone, email, and chat. The ideal candidate will be a technical problem-solver, possessing excellent communication and interpersonal skills.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat
- Troubleshoot and resolve technical issues in a timely and professional manner
- Utilize knowledge base and resources to resolve issues efficiently
- Document customer interactions and issue resolutions
- Collaborate with internal teams (Engineering, Product) to resolve complex issues
- Identify and report trends in customer issues
- Perform other help desk-related tasks as needed
Requirements:
- 2+ years of experience in help desk, technical support, or a related field
- Technical expertise in [specific technologies or software]
- Excellent communication, interpersonal, and problem-solving skills
- Ability to work independently in a remote environment
- Strong analytical and troubleshooting skills
- Experience with help desk software (e.g., Zendesk, Freshdesk)
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