Freelance, project-based customer support engagement for (removed) an automotive shop management SaaS platform. This is an independent contractor project sourced, managed, and paid entirely through Guru.
Deliverables:
- Answer customer support questions for a defined ticket volume/period
- Troubleshoot basic product issues
- Document recurring problems
- Maintain support documentation
- Escalate technical bugs clearly
- Use AI to accelerate responses without sacrificing quality
Engagement type: freelance / independent contractor project, paid per project/ticket volume. Not an employee position. All work and communication conducted via Guru.
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