Pro?le Summary Specialties: Customer Service Department, Retail department, Sales, Human Resources • Account Manager – skilled to provides information on the range of products and subsequent product support to third parties; organizes trainings for new agents; skilled to evaluate and to give appropriate feedback to the customers’ complaints and requests in relation to specific products; Contribute ideas on ways to resolve problems to better serve the Consumer and improve productivity; Maintain broad knowledge of products, pricing, promotions, procedures, and other important issues through management communications, team meetings, focus groups, formal training, and customer Help Systems (among other tools). • Customer Care Agent- skilled to Listen attentively to Consumer needs and concerns and demonstrate empathy; Clarify Consumer requirements and probe for and confirm understanding of requirements or problem; Resolve Consumer requirements through first contact resolution; Confirm Consumer understanding of the solution and provide additional