2010-2012 National School of Political Science and Public Administration- Master in Communication and HR management
2006-2010 National School of Political Science and Public Administration- Communication and Public Relations
2001-2005 College number 3, Galati, mathematics computer science department
2012-04 present Incall International , Experience Account Manager
• Supervision of team performance – coach, support and appraise;
• Monitoring on daily basis the staff performance and ensures meeting their individual objectives and perform to establish standards;
• Recognize and reward individual and team level achievements;
• Customer relationship management in a remote type of operation;
• Ensure Key Performance
• Minimize Customer issues and concerns proactively;
• Identify training, coaching opportunities and needs for all team members;
• Ensure the full understanding of the existing company policies among employees;
• Ensure understanding of the company’s disciplinary process, implement as and when required;
• Manage effectively multiple and conflicting priorities;
• Attend meetings and present performance indicators on internal operational reviews;
• Drive standardization and productivity improvement within the team;
• Share best practices across teams;
• Improve process capability;
• Attend meetings, give presentations and participate in projects in order to ensure smooth introduction of changes and satisfactory resolution of problems
2011-01- 2012-04 VALORIS CENTER , Collection Agent

• Contacting debtors by phone in order to recover debts ;
• Taking calls from customers and resolving situations by convincing them to pay their debts;
• Negotiated terms of payment for outstanding amounts;
• Advising clients and informing them about specific aspects payments;
• Accessing and solving daily in cases assigned "obligations Day" collection of application;

2010-09- 2012-01 CALLESSENTIALLY, Call center agent assistance

• Customer service personal assistance for club

Work Terms

payment with payoneer