16 year experience in the IT and service outsourcing industry, where 5 year was in the pharmaceutical industry, leading an IT services and processes outsourcing team for one of the Top 10 largest GxP compliant pharmaceutical companies. Self-motivated and detail-oriented Account Executive Manager, experienced in managing the support life cycle of large scale enterprise class IT infrastructure environments. Adept at communicating with key stakeholders and assessing business needs and requirements. Responsible for multi-site and multi-market customer’s organization. Successful in overall operations of customer environment, strategic decision making and delivering of objectives.