As Fraud analyst/customer service my main concern is to protect my customer against fraud and having their account compromised, providing excellent customer service and letting them understand how it is important to us to engaged and communicate with them for the security of the account. I make personal connection with my clients to let them feel that I am more than happy to resolve the problem, I value my customers as I value my job.
I completed research, analysis and documentation of account activity and reported any fraud exposure in all types of high dollar checks for all types of accounts from personal to business and wealth management accounts. Payroll checks, Treasury checks, Insurance Claims checks, Convenience checks and more. I also recommended process and procedure changes and assisted in various projects designed to enhance the bank's overall deposit risk program. I handled confidential information in accordance with privacy policies and executed processes defined for fraud detection and prevention, while identifying new trends in fraud. I do quality assurance by making approvals for team to ensure quality and loss prevention.
As a Mortgage Analyst I am familiar with residential and commercial mortgage lending practices and familiarity of VA FHA FNMA and FHLMC guidelines and regulations.Each loans are being evaluated from start to finish. I am also responsible in verifying information in loan applications especially legal documents and making sure that all documents are properly signed and reviewed. I make call outs for borrower’s employers to verify employment and income for us to be able to understand borrowers capacity to pay on their home loan. Preparing documents to be signed by the borrowers at the branch is also one of my task.
I have a strong understanding of the mortgage process from start to finish.