I have several years of customer service experience (including online) recruitment and i'm an experienced travel writer with published articles. For the last 4 years, I have been exposed to the following - Desk, Zendesk, Uservoice- to reply to ticket inquiries from customers - Shopify, & Big Commerce- to check on orders, cancel orders, resend passwords, issue discounts and gift cards - Gmail, Webhost - to reply to inbox emails - Livechat Inc, Zopim- to chat to customers online.