Resolved customer service inquires earning 98% satisfaction rating for incoming bilingual mails and tickets; office supplies inventory and deliveries; managed multiple calendar management, apointment settings and planned 300 pax events each year.
Implemented and launched a system to update, copy, scan, control sheet numbers, archive files and make information back up in a Database, for more than 200 files.
Provided bilingual (english-spanish) customer service, sent and receive legal faxes, managed work agenda and prepared documentation for trials and meetings.