Administrative Assistant | Customer Service & Account Management Specialist
I am a results-driven Administrative Assistant with a strong focus on Customer Service (CSR), Account Management, and overall business support. With extensive experience working with international clients, I help companies streamline operations, maintain strong client relationships, and ensure smooth day-to-day processes.
🔹 Customer Service Excellence
- Handle inbound and outbound calls, emails, and live chat support
- Resolve customer inquiries, complaints, and escalations professionally
- Maintain high client satisfaction and retention rates
- Provide empathetic, solution-focused communication
🔹 Account Management Support
Manage and update CRM systems (Salesforce, Zoho, Go High Level, etc.)
Monitor client accounts, follow-ups, renewals, and service schedules
Maintain accurate records, reports, and documentation
Coordinate between clients and internal teams to ensure seamless service delivery
🔹 Administrative & Operations Support
Calendar and appointment management
Data entry and database organization
Email and inbox management
Report preparation and KPI tracking
Process improvement and workflow organization
Cross-team coordination (sales, operations, finance, and leadership)
🔹 What I Bring to Your Company
Strong communication skills (phone, email, and chat)
High attention to detail and accuracy
Ability to multitask in fast-paced environments
Proactive problem-solving mindset
Reliability, professionalism, and confidentiality
I act as the bridge between clients and the company, ensuring operations run smoothly while building long-term relationships that drive growth and retention.