I design and build Agentforce AI Agents for Salesforce environments, including Salesforce CRM Service Cloud, Sales Cloud, Experience Cloud. My focus is on creating intelligent agents that use Salesforce data cloud (DLO, DMO), knowledge base, data library, flows, and processes to deliver accurate, consistent, and automated responses for customers and internal teams.
I specialize in defining topics, instructions, datasets, grounding, and fail-safe logic so the agent behaves exactly as your business needs. Whether you need a customer service agent to resolve cases, an onboarding agent to guide users, or a sales assistant to automate follow-ups, I can design a complete agent with enterprise-grade accuracy. Additionally I can connect agent with incoming emails to provide grounded responses automatically 24/7,
What I Deliver
Full Agentforce agent setup (Service, Sales, Employee, Partner-facing)
Topic structure and conversation design
Precise agent instructions (tone, boundaries, workflow logic)
Integration with Salesforce Flows, OmniScripts, and automation
Grounding with Knowledge Articles, Data Cloud datasets, or CRM fields
Decision trees for high-quality, predictable outputs
Testing, refinement, and performance tuning
Handoff rules for cases, tasks, or human escalation
Final documentation and demonstration recording
Why Choose Me
Deep expertise across Salesforce Multi-Cloud (Sales, Service, Experience, Health)
Hands-on experience designing AI agents aligned with business processes
Ability to combine technical + business + conversational design
Strong understanding of presales, workflows, onboarding journeys
Fast turnaround and reliable communication
I can build high infographics PPT decks for stakeholders, product teams & leadership
Use Cases I Can Build
Customer service agent (order status, returns, warranty, FAQs)
Sales agent (lead qualification, product assistance, follow-ups)
Employee support agent (HR, IT, onboarding, internal processes)
Partner/retailer support agent
Knowledge-grounded troubleshooting agents
If you want an Agentforce agent that is structured, predictable, and fully aligned with your Salesforce processes, I can build it end-to-end.