An intelligent AI chatbot platform that automates customer support for websites and messaging platforms such as WhatsApp and Instagram. The system can answer customer questions, provide product information, and escalate complex cases to human agents.
Problem
Customer support teams often spend large amounts of time answering repetitive questions. This leads to slow response times and increased operational costs.
Solution
I developed an AI-powered conversational assistant that can understand user queries, retrieve relevant information, and generate accurate responses automatically.
Key Features
- AI conversational chatbot
- Multi-channel support (Web, WhatsApp, Instagram)
- Knowledge base integration
- Human handoff system
- Conversation analytics dashboard
- Automated FAQ handling