Banner Image

All Services

Administrative & Secretarial Customer Service & Account Management

Airbnb & Vacation Rental Virtual Assista

$5/hr Starting at $100

Airbnb & Vacation Rental Virtual Assistant – Guest Messaging & Property Coordination

I specialize in managing guest messaging through platforms like Airbnb, VRBO, and Hotels.com, ensuring your guests receive timely, professional, and friendly responses—so you can focus on the bigger picture.

My Services Include:

  • Sending pre-defined messages via the Airbnb app (booking confirmations, check-in/check-out instructions, etc.) or creating them from the scratch

  • Editing reservations and communicating updates with guests

  • Providing excellent customer service and quick response times

  • Coordinating with cleaning and maintenance teams to ensure property readiness

  • Using Hostaway to manage properties, monitor reservations, and generate reports

  • Supporting day-to-day admin tasks to keep your rental operations running smoothly

I previously worked with a property manager in Los Cabos, San Lucas, Mexico, managing multiple properties and ensuring guest satisfaction across all channels. Whether you're a busy host or a property management company, I offer dependable, detail-oriented support to keep your listings running flawlessly—even when you're not around.

Let’s connect and streamline your hosting experience!




About

$5/hr Ongoing

Download Resume

Airbnb & Vacation Rental Virtual Assistant – Guest Messaging & Property Coordination

I specialize in managing guest messaging through platforms like Airbnb, VRBO, and Hotels.com, ensuring your guests receive timely, professional, and friendly responses—so you can focus on the bigger picture.

My Services Include:

  • Sending pre-defined messages via the Airbnb app (booking confirmations, check-in/check-out instructions, etc.) or creating them from the scratch

  • Editing reservations and communicating updates with guests

  • Providing excellent customer service and quick response times

  • Coordinating with cleaning and maintenance teams to ensure property readiness

  • Using Hostaway to manage properties, monitor reservations, and generate reports

  • Supporting day-to-day admin tasks to keep your rental operations running smoothly

I previously worked with a property manager in Los Cabos, San Lucas, Mexico, managing multiple properties and ensuring guest satisfaction across all channels. Whether you're a busy host or a property management company, I offer dependable, detail-oriented support to keep your listings running flawlessly—even when you're not around.

Let’s connect and streamline your hosting experience!




Skills & Expertise

Administrative AssistantClient ContactClient Issue ResolutionCustomer ServiceTelephone SupportText MessagingWeb Hosting

1 Reviews

  • Ankur 161 says,

    I had the pleasure of working with Jen as a virtual agent, and she exceeded all expectations. Her communication skills are outstanding, ensuring that all customer inquiries were handled promptly and professionally. Jen consistently demonstrated a thorough understanding of the product/service, providing accurate and helpful responses to even the most complex questions. What sets Jen apart is her ability to maintain a positive and empathetic tone throughout all interactions, even in challenging situations. She quickly adapted to different customer personalities and needs, ensuring each person felt valued and heard. Additionally, Jen was extremely organized, efficient, and proactive in following up with unresolved issues, contributing to overall customer satisfaction. Her professionalism, reliability, and dedication to delivering exceptional service make her a true asset to any team. I highly recommend Jen for any virtual agent position, as her skills and work ethic are top-notch.

    for VA servicing on Sep 20, 2024