- I have extensive background in Helpdesk and Application Support in a corporate environment - I am a fluent English communicator as I have supported users from Americas, Europe, Africa, Middle-East and Asia-Pacific regions. - I am well versed with ticketing tools like ServiceNow and PeoplesoftCRM - I am well versed with Microsoft Office and VBE Macro Scripting - I am well versed engaging Application, Infrastructure, Business and Vendor/Third-Party Support Groups to resolve IT Issues, fulfill Requests, finish Project Tasks and Problem Resolutions - I can work under pressure being able to support multiple high call volume accounts all at the same time - I am well-versed with User Account, Distribution and Security Group Administration in Active Directory. I have used AD to Provision not only Domain and Outlook access but also used it for troubleshooting user login issues, outlook mailbox issues, GPO issues, etc. I have gained Active Directory experience during my tenure as a Service Desk Engineer at Hewlett-Packard. - I am well-versed in Windows Server 2012 and 2008 R2 Administration. I have automated service restarts, orphan session kills, disk space clearing, etc. using Batch Files. I have maintained Disk Quotas and Network Folders. - I have extensive background in System Administration and Maintenance, particularly Finance Systems like Infor Sunsystems. - I am well-versed with providing support for Systems hosted On-Premise and Cloud - I am well-versed in Transact SQL queries to troubleshoot reference and static data-related issues on Systems utilizing Microsoft SQL Servers. - I am well versed with operating Monitoring Tools like Orion Solarwinds and Nagios