Example Project : AI-Assisted IT Support Application
One recent project involved building an internal IT support application using Power Apps and Power Automate.
The goal was to simplify how employees report technical issues while reducing the workload on the service desk team.
Users can describe their problem in their own language directly within the app. The system automatically translates the request into English, analyzes the issue using AI, and extracts key information such as the device involved, the type of problem, and when the issue started.
Based on that analysis, the application suggests typical troubleshooting steps that the user can try immediately. In many cases, this resolves the issue without needing to create a support ticket.
If the problem is not resolved, the user can submit the issue directly to the IT service team. At that point, the system automatically generates a structured ticket, classifies the issue, assigns a priority level, and sends it into the service management platform.
Over time, the collected data becomes useful for improving troubleshooting guidance and identifying recurring technical problems within the organization.
This type of solution helps organizations reduce support workload, improve response times, and build a growing knowledge base of common issues.