For almost 2 years, I have served the customer service industry of one of the largest phone service company in the world. And now, I am very much willing to use this expertise in the home based industry without compromising the quality and deliverance of service to the customer. To summarise, here are my previous work experiences: Position: Subject Matter Expert — Customer Service with Administrative Experience My tasks were: • Clarify customer requirements, probe for and confirm understanding of requirements or problem • Meet customer requirements in a timely fashion • Confirm customer understanding of the solutions and provide additional customer education as needed • Prepare complete and accurate work and update customer file • Communicate effectively with individual/teams in the program to ensure high quality and timely expedition of customer requests • Contribute ideas or ways to resolve problems for the betterment of the customer and/or improve productivity • Utilise own judgement to resolve problems or perform research • Perform tasks that are generally not clearly defined and are not part of a regular workflow cycle