Professional Skills -
Call Centre Management , Email Handling , Call Handling , Customer Experience , Transcription , Indexing , Process Transition Handling, BPO Operation Management & Consultancy , Chat Support , Vendor Management , Client Services.
I have 5 Years of experience in the BPO Industry and worked for one of the worlds BPO Giant. Experienced in all the Line of Business like Voice , Non-Voice, Web Chat in both the verticals(Inbound & Outbound). Best known as a BPO Operation Consultant and have expertise in BPO Transition Management. Currently working as a Vendor Manager for Offshore Clients.
Call Centre Management, Offshore Campaign, BPO Consultancy, Business Outsourcing.
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