Administrative Skills (Microsoft Office) Quality Assurance Monitoring Client Relations Service Level and Queue Management Time Management/ Multi - Tasking Peer to Peer/Agent Coaching and Mentoring Developing Talents Driving for Performance/Strategic Action Planning Data Analysis and Performance Readouts Scorecard and PMP Management Transition Support Cable Internet Technical Knowledge DSL Internet Technical Knowledge Cable TV Technical Knowledge Telecommunications Customer Service Experience Computer Spare Parts Inbound Sales Experience Product Trainer Experience