Business Process Outsourcing (BPO) is the practice of contracting specific business functions or processes—either back‑office operations like finance, HR, and payroll, or front‑office activities such as customer service—to a third‑party specialist, enabling your organization to focus on core competencies while achieving cost savings, scalability, and enhanced service quality, this basically means to engaging an external service provider to manage entire workflows or subprocesses on your behalf Sage Business Solutions. Modern BPO providers leverage technology platforms and data analytics to deliver outcomes more efficiently and at lower cost than in‑house teams Home. BPO services can be delivered onshore (within your country), nearshore (in a neighboring region), or offshore (in a remote location), depending on your cost, language, and regulatory requirements