- Ensures effective and efficient implementation of bank-wide policies with respect to branch customer services and all branch operations. - Coordinates activities of the service delivery team. - Executes sales for all customers banking products - Promptly resolve customer’s issues and complaints on customer service related matters - Oversees and monitors standardization in customer service delivery across the branch especially retail customers, to ensure consistency of service delivery bank wide. - Provides feedback to Branch Coordination on the activities and service delivery status in the branch - Ensures the maintenance of a suitable ambience in the Banking Hall - Review customers’ accounts opening documents for completeness - Ensures efficient service delivery on customer account management activities – account opening, cheque printing, standing orders, etc - Maintains safe custody of cheque books, customers’ files and signature cards - Reviews all accesses within the service area and suggest improvement opportunities - Ensures effective and efficient implementation of bank-wide policies with respect to branch operations - Ensures proper documentation of all branch transactions and authorizations above limits of Transactions officers and Cash Officer - Receives inward clearing box from the Head of Central clearing - Ensures cheques paid through clearing are properly authorized and covered by sufficient account balances - Identifies overdrawn accounts and liaise with Business Development Manager to approve or reject overdrawn cheques - Supervises counting of vault cash and verifies agreement with cash register - Ensures adequate float is maintained for all cheques presented for payment through clearing - Performs end of day balancing to ensure all cash and cheques are posted correctly and appropriate accounts balanced - Process clearing cheques for onward transmission to Head Office or payment into appropriate customers’ accounts - Ensures all remittances, returns and reports due to Regulatory Coordinator based on up-to-date financial information on branch position and performance to facilitate management decision making - Ensures all General Ledgers within the branch are proofed as at when due - Performs end of day balancing to ensure all transactions are processed correctly and appropriate accounts balanced - Ensures adequate charging of commission on services (e.g Utilities bills, VAT, Drafts) and remittance to appropriate quarters - Verifies and process international money transfer, e.g Moneygram, Western Union etc, transactions at the branch - Supervises activities of operations staff to ensure efficient service delivery - Monitors fixed Assets in the branch.