A business process is a collection of linked tasks which find their end in the delivery of a service or product to a client. A business process has also been defined as a set of activities. Every organization has business processes—it’s how work is accomplished. But, too many organizations rely on outdated procedures, with indoctrination on paper forms or other manual steps. By becoming comfortable in how they get work done, leaders and workers alike cost their organizations a lot more than lost efficiencies. They lose sight of the opportunity cost of getting work accomplished the way “it’s always been done.”