In a fast-faced inbound/outbound call center processed customer and sales Negotiated with suppliers to expedite product shipment and backorders. Proficiently and professionally responded to customer and sales representatives questions pertaining to orders, product availability, backorders, price, products and services, procedures and policy. Researched more complex issues regarding delivery follow-up, order tracking, Processed credit card payments for orders and managed accounts receivables. Assisted customers in navigating the companies website, and placing orders online and trouble shooting any technical issues. Initiated investigation of order entry errors, damaged product, and return discrepancies, working closely with other departmental teams to ensure corrections were processed accurately and timely. Promptly and methodically responded to customer inquiries to identify and resolve issues with initiative and good judgment. Performed a variety of concurrent tasks, handled escalations, time critical issues, maintained time sensitive records and created reports.