Are you looking for someone who can seamlessly blend business development with CRM strategy to drive customer satisfaction, retention, and long-term growth? You're in the right place!
I bring a results-driven approach to client engagement and customer relationship management, built over years of experience with industry-leading tools like Salesforce and proven expertise across Customer Service Management, CRM, Client Development, and Relationship Marketing.
My services are designed to support startups, SMBS, and enterprises with:
🔹 Business Development & Client Growth. With a strong foundation in Client Development and Business Development, I specialise in identifying growth opportunities, nurturing leads, and converting prospects into loyal clients through strategic initiatives tailored to your target market.
🔹 Customer Experience & Satisfaction OptimizationDelivering exceptional customer experience is more than a goal—it's a necessity. My experience in Customer Experience Management, Customer Retention, and Customer Satisfaction ensures that every touchpoint leaves a lasting impact, building trust and driving brand loyalty.
🔹 CRM Setup & Implementation Whether you're building from scratch or refining your current system, I can help implement and optimise CRM platforms—especially Salesforce—to streamline your client communication, automate workflows, and improve data-driven decision-making.
🔹 Client Issue Resolution & Support I understand that quick, effective issue resolution is the key to keeping clients happy. My expertise in Client Issue Resolution and Customer Service Management ensures your clients get the assistance they need promptly and professionally.
🔹 Relationship Management & Marketing: Building meaningful relationships is at the core of my work. I help businesses enhance customer lifecycle value through targeted Relationship Management and Relationship Marketing initiatives that personalise interactions and foster long-term engagement.
💼 Tools & Platforms:✔ Salesforce✔ CRM (General)✔ Customer Experience Platforms✔ Custom CRM Solutions (on request)
Let’s work together to create seamless customer journeys, increase retention, and grow your business with strategic relationship management and exceptional customer service.
📩 Reach out today and let’s build your client success story!