highly effective Service Professional with over 8 years’ experience in customer service, sales and account management in several industry sectors. Proven track record in increasing customer service levels, securing account loyalty and forging strong business relationships. An effective problem solver with the proven ability to set strategic direction and meet company objectives. Specialties: * Account Management * Customer Advocacy Culture * Issue Resolution Management * Service Level Standards Development * Business Process Development * Customer Presentations * Employee Training * Team Culture Development.