PERSONAL PROFILE SUMMARY:

I have developed my work experience under the concept of customer service, integrity, responsibility, discipline, teamwork, professional and personal growth. I am a person who can work under pressure, entrepreneur, who likes challenges and does not give up easily, with good manners and able to solve problems easily. Always looking to add value in the company where I am.

I am an organized person, I like to meet all the goals that I set for myself, I am a person who can work under pressure. I have developed strong problem-solving skills, honed my ability to manage conflict and deal with demanding individuals, and polished my communication skills. I am keen to utilize my passion for excellent customer service in providing the best possible experience.

PROFESSIONAL EXPERIENCE

DATA ENTRY CLERK

June, 2008 - November 2016 –AMACAI CR.

Heredia – Costa Rica

Data capture from USA business via telephone and internet. Data review for errors, correction of incompatibilities and data entry into databases. Update and maintenance of information in company software and archives.

ASSOCIATE PRODUCT SUPPORT TECH – Neustar Inc   (2016 – 2022)    

Support customer inquiries via Phone, Email and Support Ticketing System, work directly with the external Customers and internal Team Members to identify and resolve customer issues.

Being an integral part in a team environment and act as central subject matter expert for more complex issues and customer inquiries.

Manages high profile client relationships