PROFESSIONAL EXPERIENCE 2000-PRESENT HUMAN RESOURCES AND ORGANIZATIONAL DEVELOPMENT CONSULTANT Organizational Solutions, New York  Specialize in business development, planning and management, customer care, billing, business process assessment and improvement  Implementation and administration of benefit programs  Interface with brokers and plan sponsors to understand needs and identify goals and objectives  Conduct enrollments through individual and group sessions, educational seminars and workshops  Conduct data management and analysis  Develop strategic business plans, initiate process and implement provisions, assess results and report outcomes  Formulate solutions for efficient operations and facilitate communication and cooperation  Assist with vendor and service provider negotiations  Reorganize departments to improve information and workflow  Oversee relocation programs  Recruit personnel, conduct employment verifications, reference checks an