I am a professional and a hard worker and for sure won’t let you down as I will always been on time, willing to work long hours, weekends included and always going the extra mile is a must for me. I have extensive experience in customer service, marketing and CRM roles in multilingual environments and specifically, in the last decade, I have managed gambling websites and contributed to their relevant promotions. Besides from CRM and promos my tasks also  included: - Instructing and managing a team of 4 Chat Moderators - Being responsible for all aspects of Retention Marketing - Managing players subscribing to our casino and bingo services through phone, emails, company websites, tickets, social media, messenger, live chats - Devising client communication strategies such as newsletters and ad hoc marketing and promotions -Website content and translation including FAQ and T&C - Creating clients’ chat games, competitions, tournaments - Handling the the affiliates