Good day! I have read in one of your ads that you're looking for a home-based agent that has superior customer support background. I believe that my proven communication skills, upbeat attitude and ability to learn not only under tight deadlines but in all time available will make an effective Customer Service Representative with your company. I am a highly results-oriented customer services associate with three years of experience building productive and positive relationships with diverse customers. I thrive in team settings, work efficiently to solve customer problems, and always set in mind that First Call Resolution is a MUST. The qualities I know I will bring to your team include: • Customer Service: I have a proven track record in solving customer issues related to product use, troubleshooting and billing in an effective and professional manner. I am skilled in the use of computers and the Internet, including Microsoft Office, Internet searches, and troubleshooting computer software and hardware. I have experience with Intuit TurboTax, a tax preparation software under the Shop and Buy and Refund Transfer Department handling both sales and technical non-voice and voice contacts. I learn very quickly, possess excellent verbal and written communication skills, and type approximately 40 words per minute. • Professional Attitude: As my references will attest to, I have a knack for always staying positive and upbeat, regardless of the situation, whether it's an unhappy customer or an unusually busy call volume, not taking rude comments and criticisms from customers against myself. • Passion and Motivation: I have a true passion for customer service and take pride in helping make consumers happy. I always balance my view in business and consumers' perspective. I am always looking forward for career growth and excellence. I also served three years as a public servant and dealt with diverse people especially the youth in which I’ve managed to practice my skill as a person with an excellent customer relation. I feel confident that based on my customer-focused background and outgoing personality, that I could step in and start making a great contribution to your company on day one. Thank you for your time, and I look forward to hearing from you soon.